- May 15 2018
Owners with Residential Rental Properties
Hamilton City Council has approved a change to the water and wastewater/storm billing policy. All residential accounts established on or after June 1, 2018, must be opened and billed in the name of the registered owner(s) of the property, and not the name of any tenant(s).
Any existing accounts currently billed with tenants will remain until that tenant moves out. At that time, the water account will revert back to the owner. The water bill will then be mailed to the owner’s address as listed on the property tax assessment roll. To update this mailing address information, please contact the City of Hamilton’s Taxation office in writing either by mail at 71 Main Street West, Hamilton Ontario, PO Box 2040 Stn LCD1, L8N 0A3, or by fax to (905) 546-2449.
Alectra Utilities, as the City’s water billing agent, will continue to accept payments from tenants/other non-owners (such as a property manager), however, it remains the property owner’s responsibility to ensure bills are paid on time. These changes are being made to reduce unpaid bills, to lessen residential tenants paying for water loss related to plumbing issues that are the responsibility of the property owner, and to have a consistent practice where all residential rentals will have water bill in name of property owner(s). These changes will benefit landlords because they will have opportunity to save interest charges and administrative cost ($33.60 for each tax roll transfer) related to tenant arrears being transferred to the tax roll which occurs 60 days after the bill was due.
Alectra’s website provides further information on this topic including the City staff report to AFA committee/Council: https://www.horizonutilities.com/myHome/watersewer-billing/Pages/WaterResponsibility.aspx
If you have any additional questions regarding your account or water, wastewater/storm fees and charges, please contact Alectra Utilities’ Customer Service department at 905-522-9200.